Getting repairs done — your landlord's legal obligations
Landlords have a legal duty to keep your home safe and in good repair. Here's what they must fix, how quickly, and what you can do if they refuse.
Key points at a glance
- Your landlord has legal obligations they must meet
- Always put requests in writing — email creates a dated paper trail
- You can escalate to your local council or a tribunal if they don't act
- Log issues on Rented & Rated to create a public timestamped record
Your rights as a tenant
As a tenant in England, you have significant legal protections in this area. Your landlord is legally required to meet certain standards, and there are official routes to resolve disputes if they don't comply.
The most important first step is always to put your request or complaint in writing — an email works perfectly. This creates a dated record that you can use if the situation escalates.
What your landlord must do
Landlords have clear legal obligations set out in legislation. Failure to meet them gives you the right to escalate through official channels including your local council's environmental health team, a First-tier Tribunal, or court proceedings.
How to escalate if they don't act
If your landlord ignores your written request, your next steps include contacting your local council's environmental health or housing team, using an adjudication service, or applying to a First-tier Tribunal. Citizens Advice and Shelter both provide free expert guidance.
💡 Document everything
Take dated photos, keep copies of all communications, and log issues on Rented & Rated to create a public timestamped record. This evidence is invaluable if a dispute escalates.